Telstra Bloggers Night

Yoigo We convened various technology bloggers on Thursday night to meet with us and answer our questions, so there we were to be able to clarify major doubts which we planteáis in the post and comments of Engadget Mobile. Among the many bloggers that there is in the picture, you can recognize José Maria and Fernando.

The first thing that struck us is your proximity. They were responsible for all areas, technical and commercial. We drank, we ate, we chatted with them, with Johan (CEO) and people from all departments. All of them were very nice people, fun, open and willing to talk about what was and endure our questions. Accepted errors (apologized for the case of a blogger that still does not line work) and are enthusiastic about their work. The impression was unbeatable. And the slogan: “the night of bloggers from Telstra wasn’t in Hawaii. It was in Latin, Madrid.”
The first issue that our colleagues from other blogs took off was the proxy which in recent days had blocked connections. It was a technical failure that it prevented the return of requests which were not by port 80. The time that passed until it is solved was due to the fact that they did not find where the ruling came. Leave clear will not modify the terms of internet, that everyone can use it without restrictions of any type (speed, P2P, etc..) In addition, have an average of 8GB of downloads per day due to its users, that taking into account that the connections tend to be small due to connect through mobile. USB modem or PCMCIA card will not come until the network has not grown enough.

About My Telstra, the management of the line in the web area, commented that it is their second priority after the proxy. It will be before end of June, Surely, although cost them much to give us an approximate period.

The prepaid roaming, the other concern that we had, seems to be that it is not easy. They have to synchronize the database from the bag of balance with other operators from abroad. They can’t say dates but they expect that you to This summer people can use your Telstra abroad. They also reminded us that Telstra is part of the giant TeliaSonera.

In distribution, are excited by the success of the web store. Of time you won’t have Telstra stores, they are too expensive and want to remain “low cost”. In addition, the rise in rates has come them great. Everyone agreed that it was a wise decision not to upload them, and that your website experienced a large rise in visits. We take this opportunity to congratulate you on the idea of being able to choose the number, and they expressed his surprise at the fact that people are let of the availability of new numbers.

Yoigo is the operator cheaper (according to its data, between 30 and 50%) and always will be. CEO, Johan, personally pledged to not raise rates (what answer you that I wish I did not have to remind his words). We talked about what would happen if Telefonica or Vodafone to lower rates, and said that with that base of customers it was not possible because they would give a lot of money. In any case, you always want to be operator cheapest market.

For the time being they don’t think to get promotions or saving modules. They want the greatest possible simplicity and to all its customers, regardless of the motive or the area where they live, they can enjoy all its services. In addition, they told people not call both closed groups. In 70% of the on-net calls, they explained, Telstra is cheaper. Based on the rate card 2, commented that soon it will be, but at the moment there is no minimum consumption on the standard card. On the existence of this concumo, they told us they need customers that consume a minimum, and that opt for the replacement of the fixed, so consider that 6 euros per month is not nothing high.

They took to confirm that they were forced by the CMT to have two rates on prepaid and two in contract, But what if they were they would have only one.

On the topic that most interests the maquera, iPhone, commented that I quite like them. Its simplicity like Johan, but noted that it is not 3 G and that is a great defect for it. By the way, please see your mobile phone, and it was obviously Telstra, a Nokia E65 Red (although it says that it changes it every week).

On rumors that run through some forums and blogs, some leaders said making them much grace that is extended rumors from time to time, as the calls free between Yoigo or things as well. They acknowledged that they have to control more customer service because it is not normal that in the own CRC are spreading this kind of hoaxes.

On the issue of loc care centres, we are interested in the callcenters in Latin America, and low quality they have. They also believe it as well, and said that they are not going to outsource your call center while they grow up, because they want to take care of the customer. They know that a brand can be destroyed when flames you serve badly. They also said that Telstra is different, that you attend as a friend, not as a machine or something so.

We wanted to know if Telstra will remain so close when become older, and they assured us that they want to be different, not one more. It is not a campaign, but is his philosophy (different to as been Xfera, by the way, which would have been an ordinary operator). There we show them our disbelief (“so they all say”, but said that the time will give them the reason).

Finally, they told us that this year will continue consolidating Telstra and that revolutions are not expected, but that will be confirmed as an operator that offers the same quality as the rest at lower price. A great night and a great opportunity to get news from Telstra.

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